Student Accounts: PittPAY

PittPAY is the University of Pittsburgh’s on-line billing and payment system. There are no paper bills mailed; all billing is electronic through PittPAY.

Students, and their authorized payers, receive an email from PittPAY each time a new electronic bill, or eBill, is available for their attention. The student email is sent to their official Pitt email account. The authorized payer email is sent to the account specified in PittPAY when the student creates each authorized payer. 

Payments can be made through PittPAY by either eCheck (electronic check) or credit card.

eCheck - Payments made in PittPAY by electronic check, or eCheck, are offered at no charge to you.

Credit Cards - While the University does not accept credit card payments directly, we have arranged for a third-party vendor to accept American Express, Discover Card and MasterCard when payment is made online through PittPAY. You will be charged a non-refundable service fee of 2.75% by the vendor for this service. This fee will be in addition to tuition, fee, room, and board payments when you choose to pay by credit card.

Authorized Payers

Students can designate parents, guardians, spouses, or third parties as Authorized Payers by selecting that menu option in PittPAY and following the instructions. Students assign a PittPAY Login Name and Password when creating each Authorized Payer. Authorized Payers can then log into PittPAY to view the student account details and view and pay eBills. In addition, Authorized Payers receive an email each time a new eBill is posted for their student in PittPAY. We cannot discuss the student account details with anyone except Authorized Payers.

Logging onto PittPAY to make Payments

Students log onto my.pitt.edu > Student Services > PittPAY > Make Payment

Authorized Payers log onto student-info.pitt.edu > Authorized Payers log into PittPAY > use the PittPAY login ID and password your student assigned > Make Payment

PittPay Guide

You will use PittPAY to view your student account details, view all your eBills (there are no paper bills at Pitt), make online eBill payments, and more.

1. Log into PittPAY: http://www.my.pitt.edu , select Student Services, select PittPAY.

2. Read the information on the Message Board!

Look here to see when each eBill will be posted in PittPAY and its due date. You must be registered for a term before a bill date OR have a balance on your student account to have a new eBill posted. PittPAY will send a courtesy email to your Pitt email account each time a new eBill is posted.

3. Select Authorize Payers from the PittPAY menu and follow the instructions.

The person(s) you authorize will be able to log into PittPAY to view your eBills, student account, and make payments. Your Authorized Payers receive a courtesy email each time a new eBill is posted. We cannot discuss your student account with anyone except your Authorized Payers.

4. Select Direct Deposit from the PittPAY menu and follow the instructions.

You are required to have a Direct Deposit account in PittPAY. If you change courses (drop or add), meal plans, dorm rooms, or if you receive financial aid (grants, scholarships or loans) you may have a credit balance on your student account. We will refund that money to you via the bank account you specify for Direct Deposit. You will receive an email from PittPAY when a Direct Deposit is made to your bank account.

5. Ask your Authorized Payers to sign up for Direct Deposit when they log into PittPAY.

When a PLUS loan (Parent Loan for Undergraduate Students) applies to the student account and creates a credit balance, the parent borrower will receive the refund. We will deposit the funds into the bank account they specify on their own Direct Deposit profile. Authorized Payers log in at http://student-info.pitt.edu, select Authorized Payers Login to PittPAY then use the login ID and password you assigned to them.

Direct Deposit for Student Account Refunds

When there is a credit balance on the student account, we automatically refund it to the student, unless the credit balance is the result of a Parent Loan for Undergraduate Students (PLUS) applying to the student account. When a PLUS loan creates a credit balance, we refund the parent borrower.

Students may have a credit balance on their student account for several reasons:

The sum of the student’s financial aid is greater than the sum of the charges on the student account; or
The student drops a course that had a course fee (lab fees, physical education fee, etc); or
The student adds or changes meal plans or room assignments; or
The student’s charges are reduced because the student is enrolled part-time, has paid the account balance in full, then drops a course or two; or
The student’s charges are reduced because they are enrolled full-time, has paid the account balance in full, then drop a course or two and is now enrolled part-time; or
A variety of other scenarios may result in a credit balance on the student account.
So we can refund money without delay should the need arise all students must have a Direct Deposit Account in PittPAY:

Log into my.pitt.edu > Student Services > PittPAY > Direct Deposit, and follow the instructions.

All refunds are sent to the student except refunds resulting from a Parent Loan for Undergraduate Students (PLUS).

Authorized Payers who are PLUS borrowers should have their own Direct Deposit account in PittPAY. Your student should log into PittPAY and make you an Authorized Payer. Then you log into PittPAY from student-info.pitt.edu, using the login name and password your student assigned to you, and establish your own Direct Deposit account.

In accordance with federal regulations, the University cannot begin processing refunds until ten days before the official starting date of the term.
Amounts received in excess of the student’s charges will be refunded to the student automatically, unless restrictions require that excess amounts be returned to the source.
Refunds cannot be processed until funds are received and posted to the student account.
Please note that Anticipated Aid is not yet posted to your account and cannot, therefore, be refunded.
Refunds are direct deposited into the bank account you designate in PittPAY 2 to 3 business days from the date the refund is processed. Students and Authorized Payers can see the processing date of the refund on the Student Account Details screen in PittPAY.

Parents and Authorized Payers

Students can grant permission in PittPAY to parents, guardians, sponsors, spouses and others to be Authorized Payers. Authorized Payers can log into their own PittPAY account using the login name and password their student assigns and can view the student account details, as well as view and make payments on eBills. Authorized Payers will receive courtesy email announcements from PittPAY each time a new eBill is posted for their student. Students may have an unlimited number of Authorized Payers.

The University supports students' rights to privacy under the Federal Family Education Rights and Privacy act of 1974. Therefore, we cannot discuss student account details with anyone except students' Authorized Payers.

To create Authorized Payers students log onto my.pitt.edu > Student Services > PittPAY> Authorize Payers and follow the instructions.

Authorized Payers log onto student-info.pitt.edu > click on Authorized Payers, log into PittPAY > use the PittPAY login ID and password the student assigned.

Authorized Payers who will be PLUS borrowers (Parent Loan for Undergraduate Students) should create a Direct Deposit profile in PittPAY. If a PLUS applies to the student account and creates a credit balance, we refund the parent borrower (all other refunds are direct deposited to the student) via Direct Deposit to the account specified in PittPAY. The deposit will credit the bank account 2-3 business days from the date of the Direct Deposit in PittPAY as recorded on the Transaction History screen.

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